RETURN AND REFUND POLICY

Last updated: August 30, 2026

Overview

Some Ukrainciaga products are made to order. Production may begin shortly after an order is accepted.

This Policy explains when an order may be cancelled and how returns, replacements, and refunds are handled. Nothing in this Policy limits any mandatory consumer right, statutory guarantee, or remedy available under applicable law.

Order Cancellations and Changes

If you need to cancel or modify an order, contact us immediately at contact@ukrainciaga.com and include your order number.

We will try to accommodate the request, but cancellation or modification is not guaranteed. Once production or fulfilment has started, we may be unable to cancel the order, change the product, colour, size, quantity, design, or delivery address.

If we approve a cancellation before production begins, any applicable refund will be issued to the original payment method.

Change-of-Mind Returns

Because many products are produced specifically after an order is placed, we generally do not offer discretionary returns or exchanges solely because:

• you changed your mind;

• you no longer want the product;

• you selected the wrong size or colour;

• the product does not match a personal preference;

• you failed to review the product description, measurements, materials, or care instructions.

This restriction applies only where permitted by law.

If applicable consumer law gives you a mandatory right to withdraw from an online purchase, that right remains available. The fact that a standard product is produced after an order is placed does not by itself remove a statutory withdrawal right.

A statutory exception may apply to products made to your individual specifications or clearly personalized for you, where applicable law permits such an exception.

Statutory Withdrawal Rights

If mandatory law applicable to your purchase provides a cooling-off or withdrawal period, you may notify us that you wish to withdraw within the applicable statutory period.

For consumers covered by European Union distance-selling rules, this period is generally 14 days after receiving the product. If products from one order are delivered separately, the period may begin after receipt of the final product, as provided by applicable law.

To exercise a statutory withdrawal right, email contact@ukrainciaga.com with:

• your order number;

• the email address used at checkout;

• the product you wish to return;

• a clear statement that you are withdrawing from the purchase.

You do not need to provide a reason where the law grants an unconditional right of withdrawal.

After notifying us, you must return the product within the applicable statutory period and follow the return instructions we provide.

Do not send a product before receiving return instructions and an approved return address.

Return Condition

Unless the product is defective, damaged, misprinted, or incorrect, returned products must be:

• unworn, except for reasonable inspection;

• unwashed;

• unused;

• free from stains, odours, hair, cosmetic marks, or other damage;

• returned with original tags and packaging where reasonably possible.

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and fit. Where permitted by law, a refund may be reduced to reflect diminished value caused by handling beyond what was reasonably necessary.

Wrong Size or Colour

Please review the size guide and product information before ordering. Sizing and fit may vary between products and manufacturers.

A size or colour selected by the customer is not considered a manufacturing defect merely because it does not fit or suit the customer.

We generally do not provide free replacements or exchanges for an incorrectly selected size or colour, except where required by applicable law or expressly agreed by us.

Mandatory withdrawal rights, where applicable, remain unaffected.

Damaged, Defective, Misprinted, or Incorrect Products

If a product arrives damaged, defective, misprinted, materially different from its description, or different from what you ordered, contact us as soon as reasonably possible.

For faster resolution, please report the issue within 30 days after delivery. This requested reporting period does not shorten any longer statutory guarantee or claim period available under applicable law.

Include:

• your order number;

• the email address used at checkout;

• a clear description of the problem;

• clear photographs of the complete product;

• close-up photographs showing the defect or damage;

• photographs of the packaging and shipping label where relevant.

We may request additional information reasonably necessary to verify and resolve the issue.

If the claim is approved, the available remedy may include repair, replacement, reprinting, price reduction, or refund, depending on the circumstances and applicable law.

You will not be required to pay return shipping for a verified defective, damaged, misprinted, or incorrect product where applicable law or our approved resolution requires us to cover it.

Minor Variations

Minor variations in colour, print placement, measurements, construction, or finish may occur as part of the production process.

Colours may also appear different depending on screen settings, lighting, device type, fabric, and printing method.

Such minor variations do not necessarily constitute a defect. This does not apply where a product materially differs from its description or fails to meet a mandatory legal standard.

Products That Cannot Be Returned

To the extent permitted by applicable law, returns may be unavailable for:

• products made to your individual specifications or clearly personalized for you;

• products damaged through misuse, improper washing, improper care, alteration, or ordinary wear;

• sealed goods that are unsuitable for return for health or hygiene reasons after the seal has been opened;

• gift cards or digital products;

• products expressly marked final sale, where such a restriction is lawful.

A product is not considered personalized solely because it was manufactured after the order was placed.

These exclusions do not apply to defective, damaged, misprinted, incorrect, unsafe, or misdescribed products where applicable law provides a remedy.

Return Authorization

Contact us before returning any product.

An approved return may require a specific return address, authorization number, label, carrier, or other instructions. The correct return location depends on the product, fulfilment partner, destination, and reason for return.

Do not send returns to:

• the address appearing on your payment statement;

• Western Bid’s corporate address;

• a production or fulfilment location;

• any address found independently online.

These locations are not automatically authorized return addresses.

Products sent without approval or to an incorrect address may be delayed, refused, lost, or ineligible for reimbursement of shipping costs.

Return Shipping Costs

For voluntary or statutory change-of-mind returns, the customer is generally responsible for direct return shipping costs unless applicable law requires otherwise or we agree to cover them.

For approved claims involving defective, damaged, misprinted, or incorrect products, we will provide appropriate instructions and cover reasonable return shipping where required by law or included in the approved resolution.

We do not reimburse unauthorized, expedited, premium, or incorrectly addressed return shipping.

Use a tracked shipping method where reasonably available and retain proof of shipment.

Refunds

If a refund is approved, it will be issued to the original payment method through Western Bid, Inc., the Merchant of Record, and the relevant payment provider.

We will notify you when the refund has been initiated.

After initiation, PayPal, Stripe, your bank, card issuer, or another payment provider may require additional time to post the funds to your account. We do not control those external processing times.

Where applicable law establishes a deadline for issuing a refund, the refund will be handled within that statutory period. For statutory withdrawals, we may be permitted to wait until the returned product is received or you provide evidence that it was sent.

Original and return shipping charges will be refunded only where required by applicable law or expressly included in the approved resolution.

Customs duties, import taxes, brokerage charges, currency-conversion costs, and fees charged independently by a bank or payment provider may not be refundable by us.

Exchanges

We do not operate an automatic exchange system.

Where an exchange is approved, it may be handled as:

• an authorized return followed by a replacement;

• a replacement without return;

• a refund followed by a new order.

Availability depends on the product, destination, circumstances, and applicable law.

Refused and Undeliverable Shipments

Refusing delivery, failing to collect a package, providing an incorrect address, or declining to pay applicable customs charges does not automatically create a right to a full refund.

If a package is returned to the sender, contact us. We will review the available options after the package is located and its condition is confirmed.

Where permitted by law, original shipping, return shipping, customs, carrier, and processing costs resulting from an incorrect address, refused delivery, failure to collect, or unpaid import charges may be deducted from an approved refund.

Lost Packages and Delivery Issues

A delayed tracking update or expired delivery estimate does not by itself mean that a package is lost.

If a shipment appears delayed or missing, contact us with your order number and tracking information. We may open an investigation with the carrier or fulfilment partner.

If a package is confirmed lost, we will provide an appropriate replacement, reshipment, or refund according to the circumstances and applicable law.

For more information, review our Shipping Policy:

https://ukrainciaga.shop/policies/shipping-policy

Chargebacks and Payment Disputes

If you do not recognize a charge displaying “Western Bid” or “westernbid.com,” first check whether it relates to an order placed through Ukrainciaga.

Please contact us so we can identify the order and attempt to resolve the issue.

Nothing in this Policy prevents you from exercising any chargeback, payment-dispute, or legal right available through your payment provider or applicable law.

Contact

To request a cancellation, return, replacement, or refund, contact:

Ukrainciaga
Email: contact@ukrainciaga.com
Contact form: https://ukrainciaga.shop/pages/contact

Please include your order number and the email address used at checkout. For product-related issues, include clear photographs where relevant.

Model Withdrawal Notice

Use this notice only where a statutory withdrawal right applies:

To: Ukrainciaga
Email: contact@ukrainciaga.com

I hereby give notice that I withdraw from my contract for the purchase of the following product(s):

Order number:

Product(s):

Ordered on:

Received on:

Customer name:

Customer address:

Date:

Do not return a product until you receive the approved return instructions and return address.