SHIPPING POLICY

Last updated: August 30, 2026

Order Production

Some Ukrainciaga products are made to order. Production begins after an order has been accepted and payment has been confirmed.

Production time is separate from shipping time and may vary depending on the product, production location, order volume, and availability. Any production estimate displayed on a product page, at checkout, or in an order confirmation is an estimate rather than a guaranteed completion date.

Once production has started, we may be unable to change or cancel an order.

Shipping Destinations

We ship to many countries worldwide, subject to product availability, carrier coverage, payment availability, customs restrictions, sanctions, and other applicable requirements.

We do not accept orders for delivery to Russia or Belarus.

If delivery to your destination is unavailable, checkout should prevent the order from being completed. We may also cancel an order if a delivery restriction is identified after submission. Any collected payment for a cancelled order will be handled in accordance with our Refund Policy.

Fulfilment Locations and Separate Shipments

Products may be produced and shipped from different fulfilment locations depending on the product and delivery destination.

An order containing multiple products may be divided into separate packages. Packages may be dispatched and delivered at different times and may have separate tracking numbers.

The fulfilment or return location should not be assumed from Ukrainciaga’s location, Western Bid’s corporate address, or the descriptor appearing on a payment statement.

Shipping Costs

Available shipping methods and applicable charges are displayed at checkout before an order is submitted.

Shipping costs may vary according to the destination, product, package weight, fulfilment location, and selected delivery method.

Unless expressly stated otherwise, shipping charges do not include customs duties, import taxes, brokerage charges, or other fees imposed at the destination.

Delivery Estimates

Delivery estimates begin after production is complete and the order has been transferred to the carrier.

Any delivery date or transit time displayed at checkout, provided in an order confirmation, or shown through tracking is an estimate only. Delivery times are not guaranteed.

Delays may occur because of:

• production demand;

• carrier disruptions;

• customs inspections or processing;

• weather or natural events;

• public holidays;

• labour disruptions;

• security conditions;

• incomplete or incorrect delivery information;

• remote delivery locations;

• events outside our reasonable control.

We will provide reasonable assistance with delayed shipments, but we cannot control a package after it has entered the carrier’s network.

Nothing in this Policy limits any delivery obligations or mandatory consumer rights that cannot lawfully be excluded.

Tracking

Tracking information is provided where it is available and will normally be sent to the email address used for the order.

Tracking availability, update frequency, and delivery scans depend on the carrier and destination. Some shipping methods or destinations may provide limited tracking.

Tracking may take several days to update after a shipping confirmation is issued.

Customs Duties and Import Taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, recipient name, email address, and telephone number where requested for delivery.

If you notice an error, contact us immediately at contact@ukrainciaga.com and include your order number and the correct information.

We cannot guarantee that an address can be changed after an order has entered production or fulfilment.

If a package cannot be delivered because the provided address was incorrect, incomplete, inaccessible, or refused, additional shipping or return costs may apply where permitted by law.

Undeliverable and Returned Shipments

If a shipment is returned to the sender, contact us so we can determine the available options.

Depending on the circumstances, destination, product, and return location, possible options may include reshipping, replacement, or an eligible refund.

Additional shipping, carrier, customs, or return-processing costs may apply where the return resulted from an incorrect address, refusal of delivery, failure to collect the package, or unpaid import charges, except where applicable law provides otherwise.

Do not independently send products to Western Bid, a fulfilment location, or another address. A return address and instructions will be provided only after a return has been reviewed and approved.

Delayed or Apparently Lost Packages

If tracking has not updated for an unusual period or the estimated delivery period has passed, contact us at contact@ukrainciaga.com.

Please include:

• your order number;

• the email address used at checkout;

• the tracking number;

• a brief description of the issue.

We may ask you to confirm the delivery address, check with household members or neighbours, contact the local carrier, or allow a reasonable additional period for a delayed shipment.

Where appropriate, we will open an investigation with the carrier or fulfilment partner. A package is not considered lost solely because a delivery estimate has passed.

If a shipment is confirmed lost, we will determine an appropriate replacement, reshipment, or refund in accordance with the circumstances and applicable consumer law.

Delivered but Not Received

If tracking shows a package as delivered but you cannot locate it, please:

1. verify the delivery address;

2. check around the delivery location;

3. ask household members, neighbours, reception staff, or building management;

4. contact the carrier using the tracking number;

5. contact us if the package remains missing.

Please report the issue promptly so that any available carrier investigation can be started.

Damaged, Defective, Misprinted, or Incorrect Products

Shipping damage, manufacturing defects, misprints, and incorrect products are handled under our Refund Policy:

https://ukrainciaga.shop/policies/refund-policy

Please contact us before returning any product. Include the order number, a description of the problem, and clear photographs of the product and packaging where relevant.

Contact

For shipping or delivery questions, contact:

Ukrainciaga
Email: contact@ukrainciaga.com
Contact form: https://ukrainciaga.shop/pages/contact

Please include your order number and the email address used at checkout.